Here are some of the most common questions that people ask about the Amherst Survival Center. Please see the program pages for more information about each program area. If you have a question that is not covered, please contact info@amherstsurvival.org or 413-549-3968.
Can I come to the Amherst Survival Center?
YES YOU CAN! The Amherst Survival Center is open to everyone! There is no eligibility, no documentation, and no ID required for most of our services. To access the Food Pantry, we do ask for address verification to ensure folks are living inside of our 13-town service area (see below).
Our monthly Food Pantry is limited to residents of Amherst, Belchertown, Deerfield, Granby, Hadley, Leverett, Pelham, Shutesbury, South Deerfield, South Hadley, Sunderland, Ware, Whately, and those who are currently homeless. Please be prepared to show a form of residency verification that includes your name and current address; this does NOT need to be a photo ID. Some examples include: a license, a piece of mail, a bank statement, or a lease agreement. Folks who do not reside in those 13 towns may access an Emergency Shop which includes a limited amount of non-perishables.
Please note: there is no income or citizenship requirement to access our Food Pantry. We do not share any individual/personal information about our community members with anyone.
I’m here from another country. Can I come?
Absolutely! Welcome! All are welcome at the Amherst Survival Center. There are no requirements for visas, citizenship, or ID to access our services.
We are working hard to make our services more accessible to speakers of other languages, including translating many written materials and utilizing the amazing language diversity of our volunteers.
Recently, we’ve heard many folks in our broader community express concern about new “Public Charge” laws and fears about immigration policy. We are not a governmental organization. We do not share any individual/personal information about our community members with anyone. We do not require identification to access any program. If you have more specific questions, you are welcome to call before you come in and speak to our Program Director. We’d like to help you feel comfortable coming and getting the resources you need.
How much do services at the Amherst Survival Center cost?
Everything is free thanks to our generous supporters, the businesses, groups, individuals, and religious organizations that donate to us, and all of our incredible volunteers! There should never be a reason why someone is charged for anything provided in the Center.
What is the schedule of programs at the Amherst Survival Center every week?
The Amherst Survival Center is open to the public from 12pm-3pm on M/T/TH/F. The Food Pantry is open from 12pm-7pm on Tuesday and Thursday. Additionally, the Food Pantry is also open on the 3rd Saturday of the Month from 9am-12pm. Curbside pickup of pantry groceries is available on M & F 3pm-4pm, T & Th 5pm-7pm, and the 3rd Sat of the month from 9am-12pm. Must sign up in advance here: www.calendly.com/amherstsurvival or by calling the pantry at 413.549-3968×104. We are closed to the public on Wednesdays.
Click here for full program schedule.
What do I need to bring to get food from the Amherst Survival Center’s Food Pantry?
We do NOT require any photo ID or proof of income. However, we do require residency verification to confirm participants live within our service area (Amherst, Belchertown, Deerfield, Granby, Hadley, Leverett, Pelham, Shutesbury, South Deerfield, South Hadley, Sunderland, Ware, Whately). Again, this does NOT need to be a photo ID; it simply needs to include your name and current address. Some examples include: a license, a piece of mail, a bank statement, or a lease agreement. People experiencing homelessness are exempt from providing residency verification.
When you enroll for the first time, and once each year, you will be asked to spend about 5-10 minutes answering questions about your family, food preferences, and income. Your self-reported income is for statistical purposes only. There is no income cap to access the food pantry. If you need food, you are welcome!
What if I want to volunteer?
Wonderful! Welcome to the community! We have a range of regular weekly and monthly shifts, one-time and group volunteer opportunities. We’d love to have you! See the volunteer page to learn more and get involved!
What happens on Tuesday and Thursday nights at the Amherst Survival Center?
The Food Pantry is open from 12pm – 7pm on Tuesday and Thursday. Just show up and shop, but please be sure to bring your shopping bags. Additionally, for those who are in a hurry or don’t want to come inside of the building, we are open for curbside pickup of pantry groceries on Tuesday and Thursday from 5pm-7:30pm. Please sign up in advance for curbside pickup here: www.calendly.com/amherstsurvival or by calling the pantry at 413.549-3968×104.
I’ve never been there – what should I expect when I walk in to the Amherst Survival Center?
Welcome! We’re so glad you decided to come. When you arrive, you will not be asked for any documentation or to fill out any forms*. You are welcome to access any or all of the programs on your first visit.
*There is a brief intake to access the Food Pantry. Click here to learn more.
How often can I come?
You are welcome to come to the Amherst Survival Center every day that we are open. You can access meals, fresh food distribution, the medical clinic, resource center, and other programming whenever they are open.
Access to our Food Pantry is limited to twice a month,* however there is an option for additional limited Emergency Shops if you need additional food between your regular visits.
*if you ride the bus, walk or bike to the Food Pantry, you can inquire about the possibility of home delivery or partial pickups. Just let the person at the Food Pantry desk know.
When is the Amherst Survival Center closed?
We are closed on Labor Day, Thanksgiving, the day after Thanksgiving, Christmas, New Years Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, and July 4th.
We are open on Indigenous Peoples Day, Veterans Day, Presidents Day and Patriots Day.
In the event of inclement weather, we go by the Town of Amherst closures.
When we are open on days with inclement weather, in rare instances, we may limit program hours based on staffing and volunteer availability. These updates are posted on our facebook page.
Click here for our full schedule.
What’s for lunch at the Amherst Survival Center?
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How do I get produce from Fresh Food Distribution?
You can take home produce, breads, and desserts from Fresh Food Distribution every day we are open (except monthly Saturday hours). You can go through the Fresh Food Distribution line, once per day when you are here.
Fresh Food Distribution is stocked daily with produce recovered from farms and grocery stores — food they can’t sell (the bananas are ripe, there’s a bruise on the eggplant, they have too many zucchini, yesterday’s bread).
We do not provide bags to carry your fresh food home, so please feel free to bring your own bags.
Is your Community Store open/accepting donations?
The Community Store is temporarily closed and is NOT currently accepting donations. We still have some items available for individuals experiencing homelessness, such as socks, underwear, and sleeping bags.
Please see amherstsurvival.org/store for more information about the store, and for other options for accessing or donating clothes.
